nagad11 Privacy Policy

1 Data We Collect

When you interact with the nagad11 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the site — we may collect certain categories of personal information. The exact data we collect depends on how you use the platform.

1.1 Account Registration Data

When you create a nagad11 account, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification);
• Date of birth (to verify that you meet the minimum age requirement of 18 years);
• Email address;
• Mobile phone number registered in Bangladesh;
• Username and encrypted password hash;
• Country of residence (Bangladesh);
• Preferred currency (Bangladeshi Taka / BDT).

1.2 Identity Verification Data

To comply with our Know Your Customer (KYC) and anti-money-laundering (AML) obligations, we may request the following documents at account registration or prior to processing a withdrawal:

• Copy of a government-issued photo ID (National Identity Card, passport, or driving licence);
• Proof of current address dated within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad account screen showing your registered mobile number);
• Selfie or live photograph for facial verification purposes, where required by our compliance procedures.

1.3 Financial Transaction Data

Every deposit and withdrawal processed through the nagad11 platform generates a transaction record. We store:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other);
• Transaction reference numbers issued by the payment provider;
• Transaction amounts in BDT;
• Timestamps of each transaction in Bangladesh Standard Time (BST, UTC+6);
• Transaction status (pending, completed, reversed, or failed).

We do not store full bank account numbers, full card numbers, or mobile banking PINs. Payment authentication is handled by your chosen payment provider's own secure systems.

1.4 Betting and Gaming Activity Data

We maintain a complete record of your betting and gaming activity on the nagad11 platform, including all sports bets placed (market, selection, odds, stake, outcome), all casino game sessions (game title, provider, stake per round, result), all slot game sessions, bonus claims and bonus wagering progress, and win/loss history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you visit nagad11.net, our servers and analytics systems automatically record certain technical information:

• IP address at the time of each session;
• Browser type and version;
• Operating system and device type;
• Referring URL (the page you visited immediately before arriving at nagad11.net);
• Pages viewed and features used during each session;
• Session duration and click-path data;
• Cookie identifiers (see Section 4).

1.6 Communications Data

When you contact the nagad11 customer support team via email, live chat, or any other communication channel, we retain a record of the conversation, including your contact details, the subject matter of the enquiry, and the resolution provided. This data is used for quality assurance, dispute resolution, and service improvement purposes.

2 How We Use Your Data

nagad11 uses the personal data described in Section 1 for the following purposes. We process your data only where we have a legitimate legal basis for doing so — typically because it is necessary to perform our contract with you, because we are required to do so by law, or because we have a legitimate operational interest that does not override your privacy rights.

2.1 Account Management and Service Delivery

The primary purpose for which we collect your registration data is to create and manage your nagad11 account. This includes verifying your identity and age, enabling you to log in securely, processing your deposits and withdrawal requests in BDT, crediting bonuses and promotional rewards, maintaining your betting and gaming history, and providing you with access to all features of the nagad11 platform.

2.2 Legal and Regulatory Compliance

We are required by applicable law and by the terms of our operational obligations to verify the identity of our players, to monitor transactions for signs of money laundering or fraud, to maintain records of all financial transactions for a specified period, and to report suspicious activity to the relevant authorities where we are legally obliged to do so. Your data is essential to meeting these requirements.

2.3 Responsible Gaming Monitoring

nagad11 uses your betting activity data, session data, and account history to identify patterns that may indicate problem gambling behaviour. Where our systems flag a player's activity as a potential concern, our responsible gaming team may reach out proactively to offer support tools such as deposit limits, session time limits, or self-exclusion options. This use of your data is in your direct interest and forms part of our commitment to player welfare.

2.4 Security and Fraud Prevention

Device data, IP address logs, and session activity records are used by our security team to detect and prevent unauthorised account access, bonus abuse, multi-accounting, and other fraudulent or prohibited activities. When suspicious activity is detected, we may temporarily restrict account access pending investigation.

2.5 Customer Support

When you contact the nagad11 support team, we use your account data and communication history to resolve your query efficiently. Support staff have access to your account details, transaction history, and prior support interactions to provide context-aware assistance without requiring you to repeat information.

2.6 Service Improvement and Analytics

Aggregated and anonymised usage data — from which individual players cannot be identified — is used to understand how players navigate the nagad11 platform, which features are most popular, and where the user experience can be improved. This data does not include personally identifiable information and is never shared externally.

2.7 Marketing Communications

With your consent, we may send you promotional emails or in-platform notifications about new games, seasonal offers (such as BPL season promotions or Eid special bonuses), deposit match offers, and other nagad11 promotions. You may withdraw your consent for marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Withdrawal of marketing consent does not affect any other aspect of your account.

3 Data Sharing and Disclosure

nagad11 does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to use it solely for the agreed purpose and to maintain appropriate security standards.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction information with your chosen payment provider (for example, bKash, Nagad, Rocket, Upay, or your bank). The data shared typically includes your account reference, transaction amount in BDT, and transaction timestamp. Each payment provider operates under its own privacy policy and is independently responsible for how it handles your data within its own systems.

3.2 Game Content Providers

When you play a game supplied by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and anonymised player identifier are passed to the provider's game server to initiate and manage your gaming session. Your full name, contact details, and payment information are never shared with game providers.

3.3 Identity Verification Services

To perform KYC checks, we may share your identity documentation and personal details with a trusted third-party identity verification service provider. These providers are bound by strict data processing agreements and may not use your information for any purpose other than verifying your identity on behalf of nagad11.

3.4 Legal Authorities

nagad11 will disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities if we are required to do so by law, by court order, or in response to a lawful request from a competent authority. We will disclose only the minimum information required to satisfy the legal obligation and will, where permitted by law, notify you that such a disclosure has been made.

3.5 Business Transfers

In the event that nagad11 or its parent company undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy, and you will retain the right to request deletion of your data if you do not wish it to be transferred.

4 Cookies and Tracking Technologies

Like most websites, nagad11 uses cookies and similar tracking technologies (such as local storage and session tokens) to make the platform function correctly, keep you logged in between pages, and understand how players use the site. This section explains what cookies we use and how you can manage them.

4.1 Essential Cookies

Essential cookies are strictly necessary for the nagad11 platform to function. They include your session authentication token (which keeps you logged in while you navigate between pages), CSRF protection tokens (which prevent cross-site request forgery attacks), and load balancing cookies (which route your requests to the correct server). Essential cookies cannot be disabled without breaking the platform's core functionality.

4.2 Functional Cookies

Functional cookies remember your preferences to improve your experience. On nagad11, these include your preferred language setting (English), your preferred BDT display format, and whether you have previously acknowledged certain site notices. These cookies are not strictly essential but significantly improve usability.

4.3 Analytics Cookies

We use privacy-respecting analytics tools to understand aggregate, anonymised usage patterns on nagad11.net. Analytics cookies help us identify which pages are most visited, how players navigate through the site, and where technical errors occur. The data collected by analytics cookies is processed in aggregate form and does not identify individual players.

4.4 Managing Cookies

You can control and delete cookies through your web browser's settings. The process for managing cookies varies by browser — refer to your browser's help documentation for instructions. Please note that disabling essential cookies will prevent you from logging in to your nagad11 account or using core platform features.

5 Data Retention

nagad11 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below summarises the retention periods applied to each major category of data we hold.

When the applicable retention period expires, personal data is either permanently deleted from our systems or anonymised in a manner that makes re-identification impossible. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Where you request account closure, we will process the closure promptly and cease using your data for operational purposes immediately. However, certain categories of data (particularly financial transaction records and KYC documents) must be retained for the legally mandated periods shown above, even after account closure. We will inform you of these obligations at the time of your closure request.

6 Data Security

nagad11 takes the security of your personal information seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• TLS/SSL encryption: All data transmitted between your browser or device and the nagad11 platform is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2. You can verify the secure connection by the padlock symbol in your browser's address bar.
• Password hashing: Your account password is never stored in plain text. We use industry-standard cryptographic hashing algorithms with salt to store password credentials, meaning that even in the unlikely event of a data breach, your actual password cannot be recovered from our stored data.
• Database encryption: Sensitive fields in our database — including identity document data and payment method details — are encrypted at rest using AES-256 encryption.
• Access controls: Access to player data within nagad11's internal systems is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific job function, and all internal access is logged and audited.
• Firewalls and intrusion detection: Our platform infrastructure is protected by enterprise-grade firewalls and automated intrusion detection systems that monitor for unusual access patterns in real time.

6.2 Organisational Security Measures

All nagad11 staff members who handle personal data receive mandatory data protection training. We conduct regular internal security reviews and periodic third-party security assessments. Our data processing agreements with all third-party service providers require them to maintain security standards equivalent to or exceeding our own.

6.3 Your Responsibility

While nagad11 takes extensive measures to protect your data on our end, the security of your account also depends on your own behaviour. You should use a strong, unique password for your nagad11 account, never share your login credentials with anyone, log out of your account when using a shared or public device, and notify our support team immediately if you believe your account has been accessed without your authorisation.

7 Your Privacy Rights

As a nagad11 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of all personal data that nagad11 holds about you. We will provide this in a structured, commonly used, and machine-readable format. There is no fee for a reasonable access request. We may request proof of identity before fulfilling an access request to ensure that we do not inadvertently disclose your data to an impersonator.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For account registration details (name, date of birth, contact information), you may update certain fields directly through your account settings. For other data categories, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where: the data is no longer necessary for the purpose for which it was collected; you have withdrawn the consent on which the processing was based; or you object to the processing on grounds relating to your particular situation. Please note that we cannot delete data that we are legally required to retain — for example, financial transaction records subject to statutory retention obligations. Where deletion is not possible in full, we will explain why and delete the maximum amount of data that the law permits.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection to processing is being assessed. Where processing is restricted, we will continue to store your data but will not process it further without your consent, except for limited purposes such as legal claims.

7.5 Right to Data Portability

Where we process your personal data based on your consent or on the basis of a contract with you, and the processing is carried out by automated means, you have the right to receive a copy of your data in a portable, machine-readable format and to have it transmitted to another service provider where technically feasible.

7.6 Right to Object to Marketing

You may withdraw your consent to receiving marketing communications from nagad11 at any time. You can do this by clicking the unsubscribe link in any nagad11 marketing email, by adjusting your communication preferences in your account settings, or by contacting our support team. Opting out of marketing will not affect the operational communications we send you (such as transaction confirmations, security alerts, or account notifications).

8 Updates to This Policy

nagad11 reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data processing practices, changes in applicable law, or material changes to the nagad11 platform that affect how personal data is handled.

When we make a material change to this Privacy Policy — meaning a change that meaningfully affects your rights or the way we use your data — we will notify all registered players by email to the address associated with their nagad11 account. We will provide at least 14 calendar days' notice before any material change takes effect, giving you the opportunity to review the updated policy and, if you do not agree, to request account closure before the change applies to you.

Minor updates that do not materially change your rights or our data practices (for example, corrections to typographical errors, clarifications of existing language, or administrative updates) will be made without individual notification, though the version number and "last updated" date shown at the top of this page will always reflect the current version.

The version history for this Privacy Policy is maintained internally by the nagad11 compliance team. If you have a question about a specific change between versions, please contact our support team at [email protected] and we will be happy to explain what changed and why.

Your continued use of the nagad11 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using the platform and contact us to arrange account closure in accordance with our Terms & Conditions.